FAQs

Xmas cut off dates: (as provided to us by couriers)

Standard shipping to WA, rural areas, PO boxes and far North Qld: 5pm Dec 11th

Standard shipping to interstate and metro areas: 9am Dec 14th 

Aus wide express shipping: 9am Dec 19th

When will my item be shipped?

I aim to pack all orders within 1-3 days and have them shipped out the next working day.

I am a one woman show and work as fast as I can to get all orders out ASAP!  

I will ensure ALL orders are shipped before Xmas cut off dates. 

You will be sent a shipping notification once your order has been dispatched from Sydney. 

SHIPPING times are approx 1-7 business days based on your location and shipping method chosen at checkout.

Orders to WA, rural areas and PO boxes are sent via Australia Post. 

Please bare in mind that there may be some postage delays during this time. 

How much is shipping?

Shipping is calculated based on weight of items, location and standard or express postage chosen at checkout. 

How can I get in contact regarding my order?

Please contact us at hello@steadyhandseducation.com.au or on 0451 674 442

Can I return my order if I have any issues?

We are so confident that you will love your Steady Hands Education products! However, should you have any issues, please contact us via email and we will aim to help in the best way we can. 

If, in the unlikely event that your order is received faulty, we offer a 7 day return for a full refund. (Shipping not included)

Please treat your boards with care and ease. They are designed to open in one direction and if bent in the opposite direction, may snap. We do not give refunds or returns for any products damaged after delivery.

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