FAQs

When will my item be shipped?

I aim to pack all orders within 1-5 days and have them shipped out the next working day.

I am a one woman show and work as fast as I can to get all orders out ASAP!  

You will be sent a shipping notification once your order has been dispatched from Sydney. 

SHIPPING times are approx 1-7 business days based on your location and shipping method chosen at checkout.

Orders to WA, rural areas and PO boxes are sent via Australia Post. 

Please bare in mind that there may be some postage delays during this time. 

 

How much is shipping?

Shipping is calculated based on weight of items, location and standard or express postage chosen at checkout. 

 

How can I get in contact regarding my order?

Please contact us at hello@steadyhandseducation.com.au or on 0451 674 442

 

Can I return my order if I have any issues?

We are so confident that you will love your Steady Hands Education products! However, should you have any issues, please contact us via email and we will aim to help in the best way we can. 

If, in the unlikely event that your order is received faulty, we offer a 7 day return for a full refund. (Shipping not included)

Please treat your boards with care and ease. They are designed to open in one direction and if bent in the opposite direction, may snap. We do not give refunds or returns for any products damaged after delivery.

 

Sustainability

We have attempted to limit our use of plastic in our games and packaging!
All of our packages are sent in cardboard packaging and sent via Sendle; an Australian-based company that provides courier services locally within the country.
It is the first postal company in the country to offer fully carbon neutral delivery services.
Packages to rural/remote areas and PO boxes are sent with Australia Post.

 

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